Nissan car stalls cause for safety concern, company releases statement
Cars abruptly shutting down in the summer fever — leaving drivers in fear and searching for answers. It’s a story you spotted very first on thirteen Activity News last month when Contact thirteen learned it’s been happening to Nissan drivers across the Las Vegas valley.
LAS VEGAS (KTNV) – Cars all of a sudden shutting down in the summer warmth — leaving drivers in fear and searching for answers. It’s a story you witnessed very first on thirteen Act News last month when Contact thirteen learned it’s been happening to Nissan drivers across the Las Vegas valley.
Contact thirteen looks at why driving a brand fresh car may not protect you.
Chris Wills: “We were leaving our apartment one day. Went to hit the gas to cross over Nellis and it sputtered. We almost got hit.
Darcy: “With your children in the car?”
Chris: “With my children in the car.”
Chris Wills never thought he’d be afraid to drive his fresh car. He bought the two thousand seventeen Nissan Sentra in March — looking for a safe, reliable vehicle for his family. But he says there’s a hidden danger under the bondage mask.
“I get no warning. It will just do it. It will just shut down while I’m driving.”
There are less than Five,000 miles on Chris’s Sentra. And that day with his kids in tow wasn’t his only close call. He says he’s experienced unexpected engine shutdown.
“I lost steering. Couldn’t turn,”says Chris. “About five or six times now.” Documented in service records as he’s sought a fix.
Contact thirteen has heard from about sixty Nissan owners, most of whom have Versas and Sentras, and complain about the same problem. People like Karen Branton.
“I’m panicked driving this car to be fair with you,” says Karen. .
“That shouldn’t be an issue with modern day cars,” says attorney George West, who specializes in consumer auto law. He says dealerships are caught in the middle of this mechanical mystery.
“It’s a design issue, obviously, and it’s up to the manufacturer to give the right fix to their franchise dealers,” says West.
Contact thirteen reached out to Nissan eleven times in the last month, looking for answers.
They’ve now sent this statement:
Nissan issued a Technical Service Bulletin (TSB) for 2012-2016 Nissan Versa and Sentra vehicles with 1.6 and 1.8 liter 4-cylinder engines to remedy occasional engine-stop issues when the vehicles are in enormously hot air-temperature operating environments.
Nissan is aware of approximately sixty warranty claims potentially related to this issue; our data confirms no recurrence after the TSB remedy was applied to these vehicles. Any customer worried about this issue is asked to bring their vehicle to a Nissan dealership for inspection and to have the TSB remedy performed if needed.
While a Southwestern summer heatwave like you are experiencing can sometimes cause spectacle issues for any vehicle, Nissan is certain the procedures outlined in this TSB will remedy this specific issue for the affected vehicles. Nissan dealers will work directly with our customers to ensure a satisfactory ownership and service practice.
We are at present studying two vehicles with reported occasional, engine-stop issues, which are outside of the parameters of the TSB mentioned above. We will have no other information to share until our engineers have finished their work. Nissan will proceed to ensure a satisfactory ownership practice, working directly with our customers.
–NISSAN NORTH AMERICA
Nissan is certain that is the fix for the affected cars. But maybe not Chris’ because his fresh two thousand seventeen Sentra falls outside the TSB.
Contact thirteen learned Nissan sent engineers to Las Vegas in early July to investigate Chris’ case.
Because they still haven’t been able to figure what’s causing the problem, the solution at this point has been to install a device in Chris’ car. It’s essentially what amounts to a black box. It’s from Nissan North America Field quality investigations and it’s recording what happens in the car and when.
Chris’ is one of two vehicles Nissan says they’re presently studying “with reported occasional, engine-stop issues, which are outside the parameters of the TSB.” And they’ll “have no other information to share until engineers have finished their work.”
Chris is attempting to get Nissan to take his car back, feeling stuck with a rail he believes puts his family and others on the road at risk.
“My wifey is actually frightened to drive the car,” says Chris. “I feel like it’s a lemon. It’s unreliable. It’s unsafe.”
Nissan is asking for our help in getting word out to all customers worried about this issue. You’re asked to bring your vehicles to a Nissan dealership for inspection and to have the computer reprogrammed if needed.
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